Below are some of the most frequently asked questions.
If you have still have an unanswered question,
please don’t hesitate to contact us and we’ll be happy to help.

Do you have MOQ's?

We do not have minimum order quantities or values on the website, you can order as much or as little as you like.

What are your delivery charges?

Delivery is charged at £9.50 for the 1st carton with an additional £7.50 for each subsequent carton. If you are an international customer, please contact the office on +44(0)1933 234400 or email sales@hylec.com for further information.

Do you offer an international delivery service?

We Currently do not offer an international service from the website. Please contact the office on +44(0)1933 234400 or sales@hylec.com for further information.

Can I collect my order?

We currently do not allow collections from our warehouse.

Do you have distributors?

Yes, visit https://hylec-apl.com/storelocator.html type in your postcode and select the distance and local stores and distributors will be displayed on a map. Alternatively, please contact the office on +44(0)1933 234400 or sales@hylec.com for further information.

When will my order be despatched?

We aim to despatch all orders placed before 12 noon the same day. In the unlikely event we cannot despatch your order one of our sales team will contact you with an update.

Do you offer a customisation service?

We offer a range of Customisation services including machining and screen printing. We also offer a custom moulding service for bespoke projects. Please contact the team on +44(0)1933 234400 or sales@hylec.com for further information

Do you offer a credit account?

Yes. We offer credit accounts to our customers, please email sales@hylec.com to request an application form.

My online order failed, how can I report the problem?

In the unlikely event you are unable to checkout online please contact us by phone on +44(0)1933 234400 or sales@hylec.com and we will be happy to troubleshoot the problem and offer alternative order methods.

Can I pay in Euro or USD currency?

We currently only accept payments in GBP on the website, if you wish to pay in Euro’s or USD’s please contact the office on +44(0)1933 234400 or sales@hylec.com

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